New Sterling French Dry Cleaner

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Reviews

• Erik Kruger

  Apr, 12 2018
  ★ ☆ ☆ ☆ ☆
  AVOID!! Worst customer service and they will lie right to your face. I brought in 19 shirts to be cleaned and pressed on Friday with a request for Saturday evening pickup. Lie #1 At 3 pm on Saturday I get a call and I was told one of my shirt was torn and wasn't cleaned. I told them none of my shirts were torn when I brought them in. I asked if the rest of my order was ready and I was told it was. I drove over to pick up my shirts and was asked if I could wait as they were still putting my order together. Lie #2 they said they had video which would show the shirt was brought in torn. When I asked to see the video they showed me a poor quality video of a worker in the back (not up front when I gave them the shirts). At one point they stopped the video and told me see there is your shirt - the shirt they showed appeared to be a solid shirt and no tear was visible. Also interesting is the shirt they destroyed was a striped shirt. Lie #3 the shirt was not torn it was destroyed. The entire sleeve was torn from the top of the shirt. There is no way the shirt could have been brought in that condition and not noticed when the worker counted the shirts. At this point I was fed up with all the lies and told them to just give me my other shirts so I could pay for them and get out of there. Lie #4 the nasty lady I was dealing with said - "you didn't even give us a chance to show you the video" - you did show me the video and it proved nothing. So I am out a $45 shirt and they have lost another customer. As you can see from their total rating and other reviews this was not an isolated case. To sum up the quality of service and their nasty customer service in one word - PATHETIC. They don't even deserve the one star.

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